Privacy Policy at a Glance
Introduction & Applicability
99xo9 (www.99xo9.net) is an internationally licensed online Sports Betting and gaming platform. We believe your personal information belongs to you. That's why any data you provide when creating an account or using our services is handled with the utmost responsibility.
This Privacy Policy applies to 99xo9's website, mobile app, and all related services. By using our platform, you are considered to have accepted the terms of this Privacy Policy. We therefore encourage you to read it carefully before registering for the first time.
99xo9's Privacy Policy is built in line with international data protection standards. Our goal is simple — let you enjoy betting with peace of mind, while we take full responsibility for the security of your data.
This Privacy Policy is part of our Terms & Conditions. Reading both policies together will give you a complete understanding of 99xo9's services.
What Information We Collect
To provide our services, 99xo9 needs to collect certain information. We collect only what is necessary — nothing more. Details are outlined below.
| Data Type | Details | Mandatory |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Yes |
| Contact Information | Email address, mobile number | Yes |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Yes |
| KYC Documents | NID/passport copy, selfie photo | For Withdrawals |
| Device Information | IP address, browser type, operating system | Automatic |
| Usage Information | Betting history, login times, preferred games | Automatic |
| Cookies Data | Session data, preference settings, tracking data | Optional |
Data Collection Methods
99xo9 may collect your information through several methods. You have the right to know about each one.
- Via the registration form – information you provide directly is collected at the point of entry.
- During payment processing – transaction-related data is collected.
- While using the mobile app – data is collected based on the permissions you grant on your device.
- When contacting customer service – chat and email communications are retained.
- While browsing the website – cookies and analytics tools collect data automatically.
- During the KYC verification process – documents are collected to confirm your identity.
99xo9 will never call you or send unsolicited emails asking for your password or OTP. Any such contact should be treated as fraudulent.
Purpose of Data Use
We are fully transparent about every purpose for which your data is used. 99xo9 never uses your information for unrelated purposes.
- To create and manage your account.
- To process and store betting transactions.
- To securely process deposits and withdrawals.
- To verify your age and identity (KYC).
- To prevent fraud and money laundering.
- To provide customer service and technical support.
- To send promotional offers and personalized benefits (with your consent).
- To meet regulatory requirements and comply with legal obligations.
- To improve the security and performance of the platform.
- No marketing messages will be sent without your consent.
Data Sharing Policy
99xo9 never sells your personal information to third parties. However, limited data sharing may occur where necessary to operate our services.
| Sharing Party | Reason | Data Volume |
|---|---|---|
| Payment Providers | To confirm bKash / Nagad / Rocket transactions | Essential financial information only |
| KYC Verification Agencies | To verify your identity | NID / Passport Information |
| Law Enforcement Agencies | Under court order or legal claim | Required Information |
| Licensing Authority | To meet regulatory compliance requirements | Specified Data |
| Technology Partners | For platform operations (under NDA agreement) | Anonymised Data |
99xo9 never sells your information to advertisers or data brokers. This is our unwavering policy.
Cookie Policy
The 99xo9 website and app use cookies. Cookies are small data files stored on your browser or device that help improve your experience.
- Essential Cookies: For login sessions and security – these cannot be disabled.
- Functional Cookies: Remembers your language and preference settings.
- Analytics Cookies: To analyze website usage and improve our services.
- Marketing Cookies: To show you personalised offers – only with your consent.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit certain platform functionality.
Your Data Rights
Every 99xo9 user has the following rights over their personal data. To exercise these rights, contact us at support@99xo9.net.
Right to Access
You can find out exactly what information we hold about you.
Data Portability
You may request a download of a copy of your data.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data, except where retention is required by law.
Restrict Processing
You may restrict how your data is used for specific purposes.
Right to Object
You may object to the use of your data for marketing or profiling.
We aim to respond to rights requests within 30 days of receipt. For complex cases, this may be extended by up to 60 days, and you will be notified accordingly.
Data Retention Period
99xo9 does not retain your data indefinitely. A defined retention period applies to each category of information.
- Account Information: Retained for legal purposes for up to 5 years after account closure.
- Financial Transactions: Up to 7 years, in accordance with international financial regulations.
- KYC Documents: Up to 5 years after account closure.
- Marketing Data: Deleted immediately upon withdrawal of consent.
- Cookies Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.
- Customer Service Records: Up to 3 years after last contact.
In cases of legal investigation or dispute resolution, data may be retained beyond the standard period. This forms part of our legal obligations.
Security Measures
99xo9 uses industry-leading security technology to protect your data. Our security framework is multi-layered and regularly updated.
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): An additional OTP verification layer at login.
- Firewall Protection: Advanced firewall and DDoS protection are active around the clock.
- Regular Audits: Regular system audits conducted by third-party security experts.
- Restricted Access: Only authorized personnel have access to user data.
- Data Backup: Regular backups are stored on encrypted servers.
If you notice any security issue or suspicious activity, contact us immediately at support@99xo9.net. We will act promptly.
Policy Changes
99xo9 reserves the right to modify or update this Privacy Policy as needed. Updates may occur due to business changes, new regulations, or technological developments.
- For significant changes, advance notice will be sent to your registered email address.
- The "Last Updated" date will always be displayed at the top of the page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- Previous versions of this policy are available upon request.
If you do not agree to the updated policy, you may request to close your account. For more information on this, Help Centerto get in touch.
Contact Us
For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection team.
- Email: support@99xo9.net
- Online Form: Help Center Visit.
- Response Time: Typically within 24–48 hours.
We are committed to resolving your privacy concerns. If you remain unsatisfied, you have the right to file a complaint with the relevant regulatory authority.
Why 99xo9 Is Trustworthy
Your Privacy Is Our Top Priority
Your data is protected by industry-leading security standards.
256-bit SSL Encryption
Every transaction and data transfer is secured with military-grade encryption — completely unreadable to anyone outside.
KYC Verification System
To maintain a safe environment, we verify the identity of every user — which also keeps your account secure.
No Data Sales
99xo9 never sells your information to advertisers or third parties. This is a firm, non-negotiable policy.
In Your Control
Marketing preferences, cookie settings, and data deletion requests — all in your hands.
Licensed Platform
As we operate under an international gaming license, we are required to comply with strict data protection regulations.
24/7 Support
Our support team is always available to help with any privacy-related questions. Help Center View.
Get Started Safely
Join 99xo9 – Your Information Is Completely Safe
Open your account now with full confidence in our Privacy Policy. Keeping your data safe is our responsibility.
By registering, you agree to our Terms & Conditions and Privacy Policy and agree to our terms. 18+ only.